At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.


At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

As the Premium Surgery Counselor Team Lead, you'll be responsible for assisting the patient with all aspects of the surgery process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. You'll develop the team and make sure they are successful by maintaining the Advanced Technology conversion rates and provide daily updates to the Premium Services Manager. As a Premium Services Counselor Team Lead you will be eligible to participate in the inventive plan.

• Educates and counsels patients regarding their surgical options, including premium product offerings


• Schedules surgeries, makes all surgical appointments, verifies insurance and prepares charts for surgery


• Monitors surgery points daily for ASC location; making sure there are no overages in points


• Attends all surgery huddle meetings, relays information to Premium Services Manager


• Monitors surgery tasks daily and reports to ensure all patients are accurately scheduled


• Reviews ATL scorecards and conversions, works with teammates falling below 30%


• Mentors, coaches, and develops team members


• Researches missing EDU and ensures the team is accounting for all missing EDU


• Presents team with reports on all pending or deleted surgery tasks


• Reviews teams EDU presentation and eye model to ensure each patient is receiving highest quality of care and information


• Acts as a resource for management and leads to answer questions on process or policy


• Develops and maintains relationships with ASC and Clinic Managers, communicating any issues to the Premium Services Manager


• Works closely with the Premium Services Manager to identify training needs for team members


• Assists in the training processes and ongoing development of the Premium Services team


• Coaches, mentors, and develops the team


• Performs additional duties as assigned

• High School Diploma or GED


• Minimum of one-year of medical office experience, management or leadership experience preferred


• At least one-year experience working in Ophthalmology 


• 3+ months experience working in a Patient Care Counselor role


• Excellent verbal and written communication skills


• Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas


• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment


• Ability to make decisions within established protocols and with minimal supervision


• Strong computer skills


• Flexible schedule working Monday through Friday

Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!