At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

As an Outbound Scheduling Specialist, you'll help us reconnect with patients that are due for their appointments, and help us optimize our providers' schedules.  A "patient first approach" is key to success, and our Outbound Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.

• In a call center work environment, display the ability to service patient needs while actively making outbound calls with a focus on customer service
• Use professional communication etiquette while serving patient needs based on appointment availability and nearest location
• Minimum goal achievment based on monthly review of various metrics and expected requirements
• Works with internal partners and clinics on a timely basis, to help support and coordinate the needs of our patients
• Focused and open to learning new skills to take on various roles based on business needs
• Performs any and all duties reasonable assigned

• High school diploma or equivalent required

• Previous call center experience preferred

• Bilingual in Spanish strongly preferred (a plus)

• Proficient in navigating computer software and internal systems; experience with NextGen is a plus

• Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable

• Detail-oriented, dependable, and able to effectively manage multiple tasks in a fast-paced, high-volume environment

• Excellent verbal and written communication skills, with the ability to demonstrate empathy, active listening, and professionalism

• Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!