At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

The Patient Accounts Receivable (A/R) Manager oversees the daily operations of the Patient A/R team, with a primary focus on managing the inbound call center. This role is responsible for directing and coordinating all activities related to the revenue cycle to optimize cash flow, enhance the patient and physician experience, and maintain strong customer relationships. The Manager provides leadership and guidance to the Patient A/R team, supported by supervisory staff, to ensure efficient processes and timely resolution of outstanding accounts.

• Minimum of five (5) years of progressive leadership experience within a healthcare revenue cycle department, preferably in patient accounts or A/R management

• Proven leadership abilities with a demonstrated track record of motivating and developing teams through a positive and supportive management style

• Experience leading teams in a high-volume call center environment, with demonstrated success in meeting service and performance goals

• Strong analytical skills with experience managing to key performance indicators (KPIs), including regular reporting, performance tracking, and coaching teams to achieve metric-driven results

• Advanced proficiency in Microsoft Excel (including pivot tables and advanced formulas), as well as PowerPoint, Word, and Outlook

• Experience working with NextGen practice management software preferred

• High school diploma or GED required; Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred

• Thorough knowledge of CMS and payer guidelines: Strong understanding of CMS regulations, contracted insurance requirements, and medical coding policies

• Tech-savvy and adaptable: Demonstrated computer literacy with the ability to quickly learn new systems and tools

• Highly organized: Strong attention to detail with excellent time management and prioritization skills

• Strong communication skills: Able to read, interpret, and follow both written and verbal instructions accurately

• Analytical and numbers-driven: Excellent math and problem-solving skills to support accurate account management and reconciliation

• Collaborative mindset: Proven ability to build and maintain positive, professional relationships with team members, clinic staff, payers, and patients

• Exceptional customer service: Demonstrates professionalism, empathy, and clarity in all patient and partner interactions

• Self-motivated and disciplined: Shows initiative and commitment to high-quality work with minimal supervision

• Commitment to confidentiality: Adheres to all HIPAA regulations and maintains the highest level of discretion in handling patient information

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!