At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

The Advanced Technology Concierge delivers a high-touch, patient-centered experience for individuals preparing for cataract surgery, providing expert education and personalized guidance on all surgical options, including advanced technology and premium lens offerings. This role supports confident, informed decision-making while enhancing the overall patient experience. In addition, the Advanced Technology Concierge reviews and screens surgical referrals to ensure alignment between patient needs, clinical indications, and surgeon expertise, serving as a key liaison throughout the surgical pathway. The role also ensures timely, accurate documentation of patient interactions to support seamless communication, continuity of care, and optimal clinical and operational outcomes

• Develops and maintains deep knowledge of cataract surgery, including advanced technology intraocular lenses (IOLs) and premium offerings across American Vision Partners

• Conducts patient candidacy assessments by reviewing clinical information and engaging patients to understand visual goals, lifestyle needs, and expectations, ensuring alignment with surgeon expertise

• Serves as a dedicated patient advisor, delivering high-quality remote consultations following diagnostic testing and surgeon pre-operative visits

• Educates and guides patients through surgical and advanced technology options, clearly articulating value, benefits, and differentiators to support informed decision-making

• Sets clear expectations for visual outcomes, post-operative considerations, and technology capabilities to ensure alignment across the care continuum

• Communicates pricing, out-of-pocket costs, and financing options in a transparent, patient-friendly manner

• Drives premium technology adoption by building trust, addressing questions and objections, and reinforcing the value of personalized vision solutions

• Delivers a high-touch, concierge-level patient experience that enhances satisfaction and supports a seamless surgical journey

• Manages patient communications across multiple channels, ensuring timely follow-up, responsiveness, and resolution of inquiries

• Documents all patient interactions accurately to support continuity of care and cross-functional alignment

• Maintains strict adherence to patient privacy standards and all regulatory requirements

• Demonstrates strong emotional intelligence, adapting communication style to build trust and guide patients through decision-making

• Operates with urgency to effectively progress patients through the surgical pathway while maintaining a highquality experience

• Supports standardization of patient education and advanced technology messaging across providers and markets

• Identifies workflow improvement opportunities and provides feedback to enhance patient experience, operational efficiency, and conversion outcomes

• Collaborates with physicians, clinical, and administrative teams to ensure alignment and consistency in the patient experience

• Represents the organization with professionalism, reinforcing brand trust and clinical excellence

• Participates in ongoing training to remain current on evolving technologies and best practices

• Contributes to a positive, team-oriented environment and supports organizational growth initiatives

• Performs additional duties as assigned

• High School Diploma or GED required

• Minimum one year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology experience preferred

• Experience in ophthalmology strongly preferred

• Bilingual (Spanish) preferred but not required

• Demonstrates a positive, solutions-oriented mindset; embraces and champions change while maintaining an upbeat, professional, and no-nonsense approach

• Strong consultative communication skills with the ability to guide patients through complex clinical and financial decisions

• Proven ability to build rapport and establish trust quickly, particularly in a remote or phone-based environment

• Comfortable discussing financial options, presenting payment plans, and navigating high-cost conversations with confidence and empathy

• Demonstrated ability to manage patient objections and support informed decision-making

• Results-oriented with the ability to influence patient decisions and support premium service adoption

• Excellent verbal and written communication skills

• Strong organizational and time management skills with the ability to manage a high-volume patient pipeline

• Ability to make decisions within established protocols with minimal supervision

• Demonstrates strong emotional intelligence and adaptability in patient interactions

• Detail-oriented, reliable, and able to multi-task in a fast-paced, high-volume environment

• Demonstrated ability to meet deadlines and operate with a sense of urgency

• Experience with NextGen systems and managing patient communications across multiple platforms preferred

• Strong computer skills

• Ability to collaborate effectively across clinical, surgical, and administrative teams while maintaining individual accountability

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!