At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

As the Authorization Team Supervisor, you'll oversee the insurance authorization specialist team and perform the job duties of fellow teammates as needed. You'll be responsible for establishing a high-performance team that is efficient, knowledgeable, service oriented, and shares responsibility for attaining team goals.

• Oversees and sometimes performs the daily job duties of subordinate positions when needed.
• Monitor and manage productivity and performance of assigned employees including daily/weekly/monthly department metrics to Senior Leadership.
• Maintains positive leadership and gives frequent performance feedback to subordinates and invites two-way communication.
• Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
• Monitor and manage key performance indicators and data for department, and provide reporting and action plans for improvement.
• Participates in the review process for each Authorization Team member.
• Participates in the process of hiring members of the Authorization Team.
• Produces productivity and error reports to assess staff.
• Prioritize work to maximize turn-around time.
• Ensures staff are calculating accurate quotes for patient surgery benefits.
• Ensures staff are contacting patients timely with out of pocket responsibility and collecting patient payment.
• Contacts insurance plans to determine eligibility and obtain coverage and benefit information.
• Contacts insurance plans to obtain prior authorization for services.
• Processes request for prior authorization from clinics and Patient Care Coordinators.
• Documents findings thoroughly and accurately.
• Performs training with organizational staff on procedures for requesting, documenting and processing prior authorizations.
• Answers and respond to external and internal phone calls in a timely manner.
• Checks and respond to emails in a timely and professional manner.
• Maintains a high level of customer service and professionalism with operations, working to establish a positive rapport with the clinics.
• Performs all other assigned duties.

• High School diploma or equivalent 
• 3 years medical authorization experience required
• Strong background and experience in Revenue Cycle Management
• Ophthalmology background desired
• 2+ years in a leadership role preferred
• Active knowledge of CMS guidelines contracted insurance guidelines and coding policies
• Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
• Excellent verbal and written communication skills
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated computer literacy and excellent math skills
• Ability to maintain a high level of confidentiality and professionalism

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!